Effective Date: May 2025

At Shannon’s Sitters, your privacy and the safety of your family are our top priorities. This Privacy Statement outlines how we collect, use, protect, and share your personal information when you engage with our babysitting and event nanny services.

1. Information We Collect

We may collect the following types of personal information:

Client Information: Name, address, phone number, email, emergency contacts.

Child Information: Name, age, allergies, medical conditions, special needs, routines.

Service Details: Dates, times, event locations, and specific care instructions.

Payment Information: Billing address, transaction records (note: we do not store full credit card details if using a third-party payment processor).

Communications: Emails, texts, video calls or calls between you and Shannon’s Sitters for service coordination or support.

2. How We Use Your Information

We use your information to:

* Provide safe and reliable childcare services.

* Communicate with you regarding bookings or changes.

* Respond to inquiries and provide customer support.

* Process payments and send invoices or receipts.

* Comply with legal or regulatory obligations.

3. How We Share Information

We only share your information when necessary and with trusted parties, such as:

Team Members: Our vetted sitters and nannies, to ensure proper care and service delivery.

Legal Authorities: When required by law or to protect the rights, safety, or property of clients, children, or our team.

We do not sell or rent your personal information to third parties.

4. How We Protect Your Information

We implement reasonable security measures to protect your personal data from unauthorised access, disclosure, or misuse. These include password-protected systems, limited access to sensitive data, and secure storage practices.

5. Your Rights and Choices

You have the right to:

* Access or update your personal information.

* Request deletion of your data (subject to legal or operational requirements).

* Withdraw consent for communications or data use.

* Ask questions about how your information is handled.

To exercise these rights, please contact us at: lorraine@shannons-sitters.com

6. Children’s Privacy

We collect information about children only for the purpose of providing safe and personalised care. We require parental or legal guardian consent for all information provided about a child in our care.

7. Updates to This Policy

We may update this Privacy Statement from time to time. We will notify you of any significant changes and update the effective date at the top of this page.

8. Contact Us

If you have any questions or concerns about this Privacy Statement or our data practices, please contact:

Shannon’s Sitters

Email: lorraine@shannons-sitters.com

Phone: 01415735968